accessibility
Nature
is for Everyone
is for Everyone
At Banham Zoo, we believe that everyone should have the opportunity to experience the wonders of wildlife, regardless of their individual needs.
That's why we’re committed to ensuring that your visit is as enjoyable, comfortable, and inclusive as possible.
Book Tickets
Getting Here
Accessible Parking
We offer dedicated accessible parking spaces in our main car park for visitors with valid permits. These spaces are located close to the zoo entrance to ensure a smooth and convenient start to your day. Parking at Banham Zoo is free, and our friendly team is on hand if you need assistance on arrival.
Public Transport
The 37A bus service, operated by Coach Services, is accessible and drops you just a short 5-minute walk from our entrance.
Assistance for Visitors
Carers Go Free
Visitors who require the assistance of a carer can bring one carer free of charge. Simply bring the appropriate documentation with you, such as a letter from a healthcare professional or a DLA/PIP letter.
Assistance Dogs Welcome
Registered assistance dogs are welcome at Banham Zoo. For the safety of our animals and your assistance dog, we kindly ask you to contact us in advance, with at least 48 hours' notice, so we can provide you with guidance on routes and restricted areas.
Contact
Navigating the Zoo
Flat and Accessible Pathways
The majority of pathways at Banham Zoo are flat, wide, and suitable for wheelchairs, mobility scooters, and pushchairs. We’ve designed the zoo with accessibility in mind, making it easy for everyone to explore.
Wheelchair and Mobility Scooter Hire
We’re pleased to offer wheelchair and mobility scooter hire to ensure you have a comfortable visit. Wheelchairs are free of charge, and mobility scooters can be hired for a small fee. Availability is limited, so we recommend pre-booking via the link below.
Mobility Scooter Hire
Inclusive Experiences
Sensory-Friendly Experiences
We understand that some visitors may have sensory sensitivities. That’s why we’ve created quieter areas around the zoo where you can take a break and enjoy a more relaxed environment.
Changing Places Toilet
We’re proud to offer a fully equipped Changing Places toilet, featuring spacious facilities, adult-sized changing benches, and hoists. These amenities cater to a wide range of needs, ensuring every guest can visit comfortably and without barriers.
Makaton Zoo Trail
To support visitors with autism or communication challenges, we’ve created a Makaton zoo trail. This trail uses Makaton symbols and signs to guide guests around the zoo and engage with exhibits. You can download the trail in advance or pick up a printed version from our retail area.
Download
Plan Your Visit
Visual Story
For guests with additional needs, we’ve created a visual story that provides an outline of the zoo experience. It helps guests know what to expect and can be downloaded from our website for easy reference.
Download
Hearing Loops and Ear Defenders
We offer complimentary hearing loops for guests who need assistance with audio. Additionally, ear defenders are available for those who need extra support in managing sound levels. Both are available on a first-come, first-served basis.
More
For more information or specific inquiries about your visit, please check our dedicated AccessAble pages or email us at info@zsea.org.
AcessAble
We Save Species
As a charity, Banham Zoo leads impactful initiatives to save species from extinction. By donating, or through visiting the zoo, you become a partner in our mission to protect wildlife around the world.
Conservation
Some Helpful Links
Are all areas accessible for wheelchair users?
While the majority of the zoo is fully accessible, there are a few locations with limited access due to natural terrain. These are marked on the zoo map, and our team is happy to provide assistance or suggest alternative routes.
Do you offer accessible seating areas?
Yes, we have accessible seating areas located throughout the zoo for visitors who may need to rest.
Are group visits for accessible needs supported?
Yes, we welcome groups with accessibility needs and can provide tailored support, including guided tours and additional carers. Please contact us in advance to discuss your group’s requirements.
