Upon purchase, you will receive an email with a barcode. Print or present it on a smartphone/tablet for entry.

On-the-day bookings can be made online or at our admission desk.

Animal visibility is not guaranteed on the day of your visit.

Children under 16 must be accompanied by an adult.

Carers receive free entry when accompanying a paying guest. Proof (Blue Badge, DLA, or PIP) is required.

Banham Zoo reserves the right to refuse admission or request visitors to leave if they pose a risk to animals, staff, or other guests.

Visitors may not bring alcohol, drugs, weapons, or drones onto the premises.

Please refer to our visitor's code of conduct for further details.

Online tickets are strictly non-refundable.

Tickets are valid only for the selected date. Incorrect date tickets may be denied entry.

Changes to bookings incur a £5.00 administration fee. Contact info@zsea.org or call 01953 887771.

Discounts apply for advance bookings until 11:59 PM the day before the visit.

Not available for purchase at the gate or on the day of the visit.

Cannot be combined with other promotions.

Non-transferable and non-refundable.

Management reserves the right to amend or withdraw this offer at any time.

Your booking reference will be emailed immediately. Check your junk mail if not received.

Print or note your reference number for entry.

Prices include all applicable taxes and are subject to change.

No price increases after purchase.

Ticket prices include an optional donation. Opting out does not affect entry.

As a charity, purchasing a ticket with an optional donation enables us to claim Gift Aid, allowing us to receive an additional 25p per £1 donated from the UK Government.

Price examples without donation:

Peak: Adult £22.50, Child £17.00, Infant £1.00
Peak (advance purchase): Adult £20.00, Child £15.00, Infant £1.00
High demand: Adult £20.00, Child £15.00, Infant £1.00
High demand (advance purchase): Adult £18.00, Child £13.50, Infant £1.00
Standard: Adult £18.00, Child £13.50, Infant £1.00
Standard (advance purchase): Adult £12.50, Child £11.40, Infant £1.00
Value: Adult £13.50, Child £10.80, Infant £1.00
Value (advance purchase): Adult £13.50, Child £10.80, Infant £1.00

If it rains continuously for 1 hour during customer opening hours, visitors receive a FREE return ticket valid for 4 weeks.

Free return tickets must be collected from the retail team.

Applies to peak, high demand, standard and value all-day tickets only. Excludes school bookings.

A valid ID matching the original booking is required for re-entry.

Banham Zoo reserves the right to amend or withdraw this offer at any time.

Information on accessibility, wheelchair/stroller rentals, or priority entry for guests with disabilities is available upon request.

Only registered assistance animals are permitted. Guests must provide valid documentation upon entry.

Visitors can report lost items to guest services. Lost property will be retained for a limited period.

Banham Zoo is not responsible for lost or stolen property or injuries caused by non-compliance with rules.

Visitors may take photos for personal use but cannot use them for commercial purposes without permission.

Banham Zoo may take photographs for promotional purposes. Visitors who do not wish to be photographed should inform staff.

Booking changes incur a £5.00 administration fee. Contact info@zsea.org or call 01953 887771.

Terms and conditions are subject to change without prior notice.

Barriers are in place for your safety – please do not climb, lean over, or go under them.

All animals receive specially prepared diets, and unsuitable food can cause distress.

You are visiting the animals’ home – please respect their space and avoid behaviour that may cause them distress.

Abusive behaviour toward staff will not be tolerated. Any verbal or physical abuse may result in immediate action, including removal from the premises. Please treat our team with respect.

All children under 16 must be accompanied by a responsible adult at all times for their safety and the welfare of the animals.

For safety reasons, scooters, tricycles, roller skates, roller shoes, and balls are not permitted in the zoo.

To ensure the welfare of our animals, selfie sticks must not be used beyond public barriers.

For the safety of both animals and visitors, the use of drones in or over the zoo is strictly prohibited.

Banham Zoo is a smoke-free and vape-free zone. Smoking and vaping are only permitted outside the park. Re-admittance is allowed.

Banham Zoo is committed to being an accessible destination for all. If you plan to visit with an assistance dog, please review our Assistance Dog Policy in advance.

To bring an assistance dog, notify our Customer Services team at least 48 hours before your visit via email at info@zsea.org or by calling01953 887771 (ext. 260).

Dogs must not be left unattended in cars, even with ventilation and water, as shade cannot be guaranteed. This applies year-round.

Any visitor leaving a dog in their car will be asked to leave.

Only assistance dogs are permitted inside the zoo (following the above guidelines). No other pets are allowed.

All commercial filming and photography must be approved by zoo management before your visit.

We ask all visitors to be considerate of other guests by:

Keeping noise levels appropriate.

Following queueing systems where required.

Respecting staff instructions and signage throughout the zoo.

Please help us care for the environment by disposing of all litter responsibly. Recycling bins are available throughout the zoo.

In case of an emergency, please follow staff instructions and proceed to designated safe areas. If you require assistance, please approach the nearest staff member or visit our retail shop.

If you require assistance during your visit, our Customer Services team is happy to help. Accessibility guides are available upon request to ensure you have the best experience possible. We have a Changing Places unit accessible with a RADAR key or a key code available from the retail shop.